Return Policy of Poshora

 A customer may return any product during the time of delivery, or within 10 days if

  • Found damaged during delivery
  • Product quantity is not the same as per payment or order
  • Founds the packaging torn which damaged the product

The above will only be determined through a joint investigation between Poshora and the customer.

The product will not be eligible for return for the following reasons:

  • Damages done due to misuse of product by the customer
  • Incidental damage due to malfunctioning of service/product
  • Any consumable item which has been used by the customer, or already installed and payment cleared
  • Requesting return with tampered or missing order number of the product
  • Any damage/defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging (if any), and all other items originally included with the delivered product/service

Where the customer pays an advance amount, and where Poshora is unable to provide the product or service within the committed time, the advance amount will be returned within 10 days (excluding the time that is required by the mode of transfer) through the the mode of payment (debit card, credit card, bank transfer, mobile financial services etc.) that the customer used to pay the advance amount. In case of any transfer charge while returning, Poshora will absorb that charge. Poshora will inform the customer by email, SMS, phone or any other reasonable mode about the return. However, the amount to be returned cannot be more than the amount paid as advance. If the customer fails to receive the product or service within the specified time, the time to return the advance can be relaxed.

At Poshora, we continuously monitor customer accounts with us to ensure customer service quality and take necessary steps to respond to requests of returns and refunds.

Refund Policy of Poshora

At Poshora, we try our best to serve our customers. However, if under any unintentional circumstances, we are unable to fulfill the commitment or to provide the specific service/product, we notify the customer within 24 hours via phone/SMS/email/other reasonable mode of communication. For such incomplete service, or faulty product, the amount, where an advance has been paid, will be refunded within maximum 10 (ten) days from the date of our acknowledgement of the service/product status.

Refund will be processed under the following situation/s:

  • Unable to complete the service or provide the product for an unavoidable reason;
  • At the time of final payment due to quality default, the customer returns any product which has not been opened or used or cancels the service before it starts through Poshora. However, 2% of the agreed service charge will be deducted as cancellation fee;
  • Customer cancels a paid order, where an advance has been made, before it has been dispatched. However, 2% of the agreed service charge will be deducted as cancellation fee.

Service fees provided by customer to service provider/Poshora are final and non-refundable. However, Poshora may take a joint investigation with the customer, if required.

Where applicable, Poshora will transfer the refund amount to the customer’s original payment source within 10 days. This refund to original payment source will be made when the customer paid for the order via bank or any electronic method. For the orders that are paid in cash, refund is only to be given through Poshora’s mode of payment, either by bank transfer or mobile financial services.